If your rental car is stolen, what should you do?

1. Stay calm and stay safe

When you realize your rental car has been stolen, the first and most important step is to stay calm. Ensure your personal safety and the safety of all passengers. Go to a safe place and avoid encountering potential thieves.

 

2. Contact local authorities

Immediately contact the local police to report the theft of the vehicle. Provide all necessary information including the make, model, color, and license plate details of the rental car. A police report is required for insurance and liability purposes.

 

3. Inform the rental company

After contacting the authorities, get in touch with the rental company. They will inform you of the next steps to take. They may require documents such as a police report for insurance claims, so be prepared to provide them.

 

4. Notify your personal auto insurance

If you have personal auto insurance, contact your insurance provider and inform them of the situation. They can advise you on the coverage they may offer for the stolen rental car. Some auto insurance policies provide coverage for rental vehicles.

 

5. Check the rental agreement

Check the rental agreement you made with the rental company. This agreement will outline specific steps to take in case of vehicle theft. It will also clarify your responsibilities and liabilities.

 

6. Await further instructions

The rental company and local authorities will provide instructions for next steps, which may include reporting the stolen vehicle or providing necessary documents for insurance claims.

 

7. Be prepared for expenses

Depending on your insurance coverage and rental agreement, you may be responsible for certain expenses related to the stolen vehicle. These expenses may include the value of the vehicle and any fees related to the theft.

 

8. Assist in investigations

Cooperate with local authorities in the investigation of the stolen vehicle. Your prompt and accurate information can assist in locating the vehicle and identifying the culprits.

 

9. Stay informed

Stay in communication with the rental company and authorities to stay informed about the progress of the investigation into the stolen rental car and any potential developments.

 

Dealing with the theft of a rental car can be challenging, but following these steps can help you effectively manage the situation and avoid being held responsible for the theft. Always be aware of the terms of your rental agreement and insurance coverage to avoid unexpected situations.